New Smartphone App and Mobile Website Help FirstEnergy Utility Customers Stay Connected
Release Date: February 07, 2013
FirstEnergy Corp. has launched a new mobile website and free smartphone app for the customers of its electric utility companies in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland. The new tools make it even easier for customers to access important information and services related to their electric accounts.
Features of the website and app include:
A simple power outage reporting process and access to the company's 24/7 Power Center outage maps;
Secure and convenient account access to review and pay monthly electric bills, analyze electric usage and enroll in electronic billing;
A click-to-call feature to reach customer service and links to the company's social media sites;
One-click access to the full company website from each page of the mobile site.
The mobile website is automatically enabled when customers use a smartphone to visit www.firstenergycorp.com. There's an app for each of FirstEnergy's 10 electric operating companies, and they're available for Apple® iPhone® and Android™ smartphones. Customers can use the keyword "FirstEnergy" to locate the apps in the online store.
Visit www.firstenergycorp.com/connect for more information